Project Payments Are Not Handled By Us

GigEmployee does not collect, hold, or transfer payment for any project work — we are a connection platform, not a payment processor or escrow service. Whatever a Client and Freelancer agree to pay each other for a gig is paid directly between them (bank transfer, UPI, etc.), and any refund of that money is a matter between the two of them. If the other party doesn't deliver or doesn't pay as agreed, you can report it from the project page — see our Terms of Service, Section 7, for how we review disputes (a warning or ban against the account at fault, not a fund release/refund, since we never hold any funds).

Subscription Refunds — When You're Eligible

You may be eligible for a full refund of your subscription fee if:

• You were charged in error (e.g. a duplicate charge, or a charge after you'd already cancelled) — contact us with your payment reference.
• A technical fault on our end prevented you from using the Platform for a meaningful part of your paid subscription period.
• You request a refund within 48 hours of first subscribing and have not accepted or been hired on any bid during that period.

Subscription Refunds — When You're Not Eligible

Subscription fees are otherwise non-refundable once the billing period has started, including if you simply decide not to use the Platform, if you're banned for violating our Terms, or once you've used the subscription to accept or be hired on a bid during that period. Cancelling stops future renewals but doesn't refund the current period.

How Subscription Refunds Are Processed

Approved refunds are issued back to your original Razorpay payment method. Razorpay typically settles refunds within 5-7 business days, though your bank may take longer to reflect it.